Frequently Asked Questions
Everything you need to know about shopping with Friends with Frank.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or store credit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How do I care for my Friends with Frank garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the internal garment label. Most of our wool and silk pieces are dry clean only, while our cotton essentials can be cold hand washed.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I make changes to my order after it has been placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes once an order is confirmed. Please contact our customer service team immediately if you notice an error.